Term of Service

Wanda MarketVerse

V6.1 DRAFT · English working translation for review. Not yet effective or approved.

1. Introduction and Scope of Services

1.1 Welcome to Wanda MarketVerse, a space to discover products, shops, content, and entertainment experiences connected to online commerce. This platform is operated by Wanda Sphere Co., Ltd., herein and in these Terms and Conditions referred to as “the Company,” “Wanda,” “we,” or “our.” Before using the service or registering for an account (“Account”), please read these Terms and Conditions in full to understand your rights, obligations, and the scope of your relationship with the Company.

Websites, applications, and digital channels that the Company declares to be part of the Wanda MarketVerse are collectively referred to as “Site.” “Service” encompasses access to the Site, software, tools, functions, connectivity channels, and information or media provided by the Company through the Platform. Such information and media includes storefronts, product listings, names, brands, product images, text, tags, links, photographs, graphics, music, audio, video, live broadcasts, programs, and other content, whether produced by Wanda, Service Users, related companies, or third parties with the right to display it; collectively referred to as “Content.” These terms apply to enabled Services, including functions added subsequently, subject to specific policies. Mentions of future functions do not constitute an assurance of their activation or a guarantee of a launch date.

1.2 Wanda's core service provides a space and tools for buyers and sellers to connect and transact. A "buyer" is someone who places an order, and a "seller" is someone who offers to sell on their behalf. Both parties are "users," as are visitors, account holders, creators, hosts, and related partners. A sales contract is formed between the buyer and seller of that item according to clauses 9.14–9.17. A platform usage agreement is a relationship between the user and Wanda. Displaying items, receiving order information, coordinating payments, or assisting in resolving issues does not automatically make Wanda the owner of the goods, the seller's agent, or the guarantor of every transaction. Sellers are responsible for product details, delivery, and their obligations. Wanda is only responsible for the platform's services and obligations as required by law. If Wanda or a related entity is the seller, the seller's name must be clearly stated, and the seller's obligations must be fulfilled accordingly. Wanda may review sellers and content, but does not guarantee that all violations will be detected or that every transaction will be completed.
1.3 Before engaging in any activity requiring an agreement, users must read the core terms and specific policies announced by the company that apply to them as a buyer, seller, or participant in a particular service. The company will provide relevant documents before confirmation. Another 35 documents are linked in the register attached to this document, categorized by user policies, internal guidelines, and services not yet enabled. The presence of a link in the registry does not automatically make draft documents, internal guidelines, or terms of service that are not yet available binding on users. For personal data management, see the Privacy Policy and Cookie Policy and Privacy Settings. Acceptance of the agreement does not equate to marketing consent or consent for the use of data for all purposes, and separate consent will be requested where required by law.

1.4 The Company reserves the right to improve, add, reduce, limit, test, suspend, or terminate all or part of the service due to business, technological, security, legal, or service provider availability reasons, including limitations based on time, location, language, device, and account type. Trial services may be changed or terminated without becoming a permanent service. The Company will provide material notification of changes and manage existing items as per Clauses 34.2 and 34.3. Trial status or function disablement shall not be used as a reason to waive refund rights, delivery obligations, or legal liabilities.

1.5 The Company may reject an application or restrict access if it does not meet the qualifications, provides incomplete information, shows evidence of risk, violates the rules, or is subject to service and legal restrictions, providing disclosed reasons and appropriate remedies. Rejection does not give the Company the right to seize funds or applicant data without basis and must not constitute illegal discrimination.

1.6 Opening an account or verifying activity through the method displayed by the system constitutes an expression of intent to review and accept the terms of that activity. If you do not accept, stop before activating any contractual obligations. Simply accessing public information does not create debt, does not activate paid services, and is not irrevocable consent under any circumstances. Individuals under the age of 20 and not yet of legal maturity must have consent or a representative for legally required transactions. Authorizing guardians must have actual authority and supervise use within their scope. Liability is not automatically assumed solely because of a family relationship. Sellers, recipients of compensation, and participants in risky functions must meet additional eligibility requirements under Minors and Age-Related Access and Seller Identity Verification Guidelines.

1.7 The Company will retain evidence of model numbers, specifications, dates, times, account details, verification procedures, and transaction information as necessary in accordance with the Acceptance of Specifications and Retention Standards. System records are used for verification purposes but are not conclusive evidence that precludes users from contesting fraud or errors. “Business days” in this document refer to Monday through Friday, excluding public holidays or financial institution holidays in Thailand. The times indicated are Thailand time unless expressly indicated otherwise.

2. Privacy and user data.

2.1 Wanda takes great importance on the information used for account registration, transactions, contact, and the use of the platform's functions. The types of data, purposes, legal basis, data recipients, data transfer, retention period, and your rights are explained in the Privacy Policy and the Cookie and Privacy Settings Policy. Wanda will use legal basis appropriate to each activity and request consent when necessary. Users retain legal rights over their personal data. Storing data in the system does not make the company jointly owning personal data with you, and does not prohibit you from exercising your rights or disclosing your data legitimately. Withdrawal of consent has legal effect and does not negate other supported obligations, such as tax documents or evidence of disputes.

2.2 Vendors, creators, partners, or service providers who receive user data must exercise their rights and obligations accordingly, such as delivering goods, issuing documents, or resolving issues. They must not sell databases, send marketing materials without proper authorization, disclose addresses for harassment, or retain excessive copies of documents. They must maintain security, limit access, and process requests for access, correction, deletion, objection, or other legal rights. When continued retention is necessary, they must notify within the scope of their obligations and must not promise immediate deletion in all cases. For the obligations of data processors and partners, see the External Service Provider and Data Processor Terms and Conditions. For data breach procedures and requests for rights, see Data Breach Procedures and Requests for Rights.

2.3 When a data breach is suspected, concerned parties must promptly report the security channel, help restrict access, and collect evidence. The company will assess and notify the data owner or relevant agency in accordance with the terms and conditions and applicable laws. The general response timeframe will not be used to delay expedited action. The retention of evidence or suspension of data deletion will be governed by the evidence retention and suspension of data deletion policy within reasonable limits.

2.4 Obtaining consent from a minor must take into account their legal capacity and authority as a representative. For minors under 10 years of age, consent must be obtained from their legal guardian. Minors over 10 years of age do not necessarily have to give consent on all matters. Details and limitations on the function of consent should be based on the minor and accessibility according to their age, without retaining documents beyond what is necessary.

3. Rights to use the platform and intellectual property.

3.1 Upon compliance with these terms and conditions, the Company grants a limited, non-exclusive, non-transferable, and revocable right to use the service for any justifiable reason. The right to use the system does not transfer ownership of the Wanda MarketVerse name, logo, software, database, screen design, graphics, trademarks, or the work of the Company and its licensors. You must respect the content rights of vendors and other parties. You are prohibited from copying, distributing, republishing, selling, renting, modifying, creating derivative works, duplicating the site, mirroring data, or embedding system pages to imply that it is your own service without authorization, except for uses permitted by the system or by law. You are prohibited from using bots, spiders, scripts, or systematic data collection to copy content, store databases, or personal information without permission. Indexing by standard search engines may be subject to the technical requirements announced by the Company and does not include bypassing authentication, downloading restricted data, or using data for new, improper purposes.

3.2 You may link to Wanda's public pages, provided it does not imply that the company endorses, supports, or partners without authorization. Do not display fake pages, use the logo to fraudulently solicit payments, or link to functions requiring authorization by bypassing restrictions. The company may request that infringing links be corrected or removed and restrict risky services, managing existing listings as per its duties.

3.3 Media, uniforms, or signage provided to retailers or hosts must be used in accordance with the guidelines and permitted scope. Obtaining media does not grant the right to create official customer service accounts, receive payments on behalf of Wanda, register counterfeit domain names, or falsely claim licenses as their own.

4. Software and Connectivity

4.1 The software, applications, APIs, and interfaces provided by the Company are subject to the rights and limitations stated for their use. The Company reserves all rights not expressly granted. Third-party code or libraries are used under the license of their respective owners. These Terms do not alter the rights of open-source software or render the Company a licensor for all owners. You must not hack, decrypt, modify security, or test beyond the scope permitted in writing.

4.2 The Company may specify minimum version numbers, API call rates, device permissions, and security updates required. You are responsible for your devices, network, and costs. Using tools for fair access does not equate to bot attacks, but it must not collect data or exceed access privileges. Testing systems or sandboxes are not legitimate paid services or proof of authorized operation.

5. Accounts and Security

5.1 Applicants must provide accurate and contactable information and select an account or store name that does not infringe on rights, impersonate, or misrepresent itself as a government agency, brand, or Wanda official account. The Company may request a name change or reject accounts deemed risky. Account access to external services is limited to those provided by the Company and selected by the user. External services have their own providers and terms and conditions, which must be disclosed as applicable. The Company is liable for its connections or actions under the law and does not guarantee the security or functionality of all external websites.

5.2 Your account grants access only to the products and functions available to you; it does not automatically subscribe you to services of all affiliated companies, payment providers, or partners. If you log in jointly, link accounts, or use channels outside the platform, you must provide the service provider, submitted information, access rights, unlinking methods, and important terms and conditions before activation. Using the same phone number does not constitute consent to merge all accounts or migrate all data. Wallet, financial, or loan services require the relevant service provider's agreements and verification procedures. Opening a platform account does not automatically open a wallet. You can contact Wanda for issues related to the company's services and partners for their respective responsibilities; you will not be pushed back and forth between parties instead of the company.

5.3 You must maintain the security of your password, OTP, device, and recovery method, preventing others from using your account to circumvent the rules, logging out when using shared devices, and reporting any suspected unauthorized access. Account information must be up-to-date. Wanda agents will never request an OTP or password to refund or transfer funds to you. You are liable for your actions and those of your legal authorized representatives, but recording account names does not preclude proof of identity theft or system error. The company may suspend changes to receiving accounts, enforce logout, or request additional verification depending on the risk. See the Account and System Security Policy.

5.4 When justified, the Company may issue warnings, restrict rights, hide content, suspend or terminate accounts, suspend transactions, revoke promotional rights, or apply monetary measures as per Clauses 12 and 30. This includes accounts that have been inactive for a period exceeding the announced criteria, policy violations, illegal behavior, fraud, harassment, opening multiple accounts to evade rules, buying or selling in violation of promotional terms, unusually high transaction volumes containing risky information, outstanding debts with a legitimate basis, using unauthorized tools, submitting false tax information or documents, and actions that are harmful to users or the system. Reselling is not prohibited in any case, unless the transaction or campaign is legitimately restricted. The Company will notify of incidents and appeals in accordance with the Enforcement, Complaints, and Appeals Policy, unless urgent action is required or disclosure is prohibited by law. Disputes do not result in account termination or permanent suspension of refunds in any case, and account measures do not constitute irrelevant forfeitures.

5.5 You can close your account through your settings or help channel. This may require identity verification and handling existing orders, refunds, taxes, disputes, or debts. The company may stop accepting new orders and maintain access only to pending tasks. Closing does not remove existing rights or obligations and does not result in new orders being placed in your place after an unauthorized closure. Payments must be made or coordinated with eligible parties once legal restrictions have expired. Data retention and deletion are conducted in accordance with the Privacy Policy. Closing your account does not constitute a waiver of your right to appeal.

5.6 The service may be restricted to certain countries or regions depending on availability, laws, and restrictions imposed by the relevant service provider. You must provide accurate address information and not falsify your location to circumvent restrictions. Relocating may require a review of your eligibility for certain functions, but will not remove existing rights.

5.7 If a sub-account is opened, the seller may appoint assistants and assign them permissions to manage listings, respond to chats, advertise, or view reports as supported by the system. Sub-accounts are subject to the same security rules as the main account. The seller must review the assistant's authority, restrict access to data and funds, review privileges, and terminate their duties. The assistant's actions are binding on the seller according to the authority granted and the law; this does not make the assistant a Wanda employee. The company may suspend at-risk sub-accounts or halt their functions when necessary, while maintaining channels for managing outstanding transactions and not penalizing other accounts without cause.

5.8 Sellers must verify that the recipient of the payment matches the authorized person. They must not buy, sell, or rent national identity cards, bank accounts, or business accounts. Changes in ownership or authorized persons must be verified according to the seller identity verification guidelines. Verification of a store does not permanently approve all types of goods or certify their quality.

6. Terms of Use and Content

6.1 Usage rights remain valid under the terms and conditions and may terminate upon service termination, account closure, or lawful enforcement. When any usage right is terminated, you must cease using that right and not open a replacement account to circumvent the measures. The Company will notify and manage the impact according to clauses 5 and 7, and termination of usage rights shall not be deemed to negate the buyer's rights or the Company's debts.

6.2 You must not perform or facilitate the following actions, whether through product pages, chat, live videos, virtual spaces, links, or any other form of deception:

(a) Publishing content that is illegal, threatening, harassing, deceptive, defamatory, obscene, hateful, or illegally discriminatory, including content that puts individuals at risk. Good faith expression must take into account context; guilt should not be judged on a single ambiguous word.

(b) Violating laws, personal rights, import, export, product standards, or regulations regarding prohibited and controlled goods.

(c) Exploiting, enticing, abusing, disclosing information, or acting in a way that harms children and minors.

(d) Impersonating a person, company, officer, brand, or agency and making false claims of affiliation or endorsement.

(e) To falsify the source, header, account identification data, or system information in order to conceal the perpetrator or to mislead the evidence.

(f) Delete or conceal any text displaying copyright, trademark, or rights information of the system and content.

(g) To modify, translate, decode, or create counterfeit services from parts from which one does not have the right, including encouraging others to do so.

(h) Allowing others to use system privileges beyond the permitted scope, using the account for inappropriate purposes, or falsely claiming to receive payments on behalf of Wanda.

(i) Sending false, unethical, or misleading information or content about products, prices, features, and results.

(j) Opening multiple accounts, nominee accounts, or using other people's accounts to evade eligibility, age, suspension measures, or the number of promotional benefits.

(k) Using bots, emulators, scripts, automated tools, or unauthorized devices to bypass restrictions, manipulate lists, or extract data. However, the use of legitimate accessibility tools is not prohibited simply because they are external tools.

(l) To interfere with the prices, stock, product lists, or information of other stores without authorization.

(m) Buying and selling reviews, hiring people to give false ratings, manipulating view counts, inflating follower counts, or pressuring people to delete reviews in exchange for exercising existing privileges.

(n) To hack into a system, perform reverse engineering to attack, steal encryption keys, or compromise data protection and authentication.

(o) Collecting account information, buyer lists, or personal data without authorization, including using information obtained from transactions beyond one's duties.

(p) Disclosure of trade secrets, inside information, or confidential information required under an employment contract or confidentiality agreement without authorization.

(q) Infringing on the copyrights, trademarks, patents, audio-visual rights, trade secrets, or intellectual property rights of others.

(r) Sending spam, chain messages, unauthorized advertising, pyramid schemes, or offers that trick people into paying money.

(s) Sending viruses, malware, Trojans, data-stealing links, malicious code, or components that damage or control other people's devices.

(t) Disrupting the LIVE stream or conversation, such as sending duplicate messages or speeding up the screen scrolling to obscure other players' information.

(u) Interfering with servers, networks, communication systems, or violating technical rules in a way that affects the use of the system by others.

(v) Imposing an undue burden, attacking and halting services, intentionally duplicating commands, or exploiting vulnerabilities to gain excessive privileges.

(w) Using services to launder money, support terrorism, conceal beneficiaries, or evade legal obligations.

(x) Engaging in transactions that violate sanctions or trade prohibitions binding on the company, transaction, or service provider involved; falsifying countries or persons to evade detection.

(y) To stalk, harass, reveal an address, image or personal information for the purpose of causing harm or coercing someone into a transaction.

(z) Deceivingly selling, falsely using the name Wanda, or using company assets to mislead people into believing it is an official channel.

(aa) Collecting or using user data to support prohibited acts, even if the person is not the publisher of the content or receiving the money themselves.

(ab) Re-listing or altering existing information to sell counterfeit goods, infringing products, or using reviews of one product to mislead customers into believing another product is being sold.

(ac) Order, support, or persuade users to make payments outside the platform to evade fees, inspections, or buyer rights.

This listing is in conjunction with the Prohibited and Controlled Products Policy, Community Guidelines, Videos and Live Streams, Off-Platform Solicitation Rules, Review and Rating Trustworthiness Policy, and User Communication and Message Guidelines. Contacting someone to ship goods, return goods, issue tax documents, or exercise legal rights in good faith does not, in itself, constitute off-platform solicitation.

6.3 Content senders or publishers are responsible for their own rights, accuracy, and actions, both in public and private postings. The Company does not endorse all user content, and users may encounter errors or inappropriate content; therefore, they should verify information before relying on it or conducting transactions. This statement does not exempt the Company from its duty to take action when aware of an event requiring it, and does not negate the Company's liability for content or representations for which the Company is legally liable.

6.4 The Company may screen, request information, reject, hide, restrict, or remove content when it violates rules, is notified of rights, is ordered by an authority, or there is a security reason, including blocking messages or links that pose a risk. The Company does not promise to review every item in advance, but will consider notifications and related obligations. A complaint alone does not immediately convict the notified party; information must be considered and appropriate explanations provided. Refer to the AI ​​and Automation Policy and the Enforcement, Complaints, and Appeals Policy for the use of automated tools and reviews of the Company.

6.5 The company may use product performance data, store data, delivery data, refund data, and customer service responses to rank, recommend, mitigate risks, and improve services in accordance with legal basis and published descriptions. Evaluations must not rely on inaccurate data or a single signal as conclusive, and significantly affected parties may submit corrective information. Rankings and paid advertising must be distinguished.

6.6 The Company may access, retain, and disclose account information or content only as necessary when legally required, such as complying with a court order or an authorized official, enforcing rights, investigating infringement claims, assisting in resolving user requests, or preventing harm to persons and property. Transmission to rights holders or parties must be limited; it is not assumed that all identifying documents are automatically sent upon request. Records must be maintained and confidentiality protected as required.

6.7 Specifically for Wanda, it is prohibited to offer prohibited products through misleading language, images, QR codes, chat, LIVE streams, or demonstrations of actual products outside the system. This includes cannabis and cannabis products, e-cigarettes, e-liquids and related equipment, and products for sexual activity that Wanda does not tolerate under its Prohibited and Controlled Products Policy. The fact that sales are permitted through certain channels does not automatically mean acceptance on Wanda.

7. Violations and Enforcement

7.1 Violators may have their entries removed, promotional rights revoked, functions restricted, accounts suspended or terminated, risky transactions suspended, or be ordered to pay damages based on the severity of the offense. The Company may notify authorities or seek court protection, but the determination of criminal offenses is within the jurisdiction of the judicial process, not a penalty imposed by the Company. The selection of measures will consider the severity, frequency, evidence, and impact in accordance with the enforcement, complaints, and appeals policies, without imposing undisclosed financial penalties.

7.2 If you find a user violating the rules, please report it via the order form, the report button, or the help channel, including a list of the reasons and any available evidence. The company may request additional information and will notify you of the results depending on the type of report. Do not disclose the complainant or any personal information unnecessarily. A report made in good faith that is later found to be false is not the same as a deliberate false report.

7.3 The Company may take proactive action in response to urgent danger, ongoing attacks, fraud, or authoritative orders, and then review and promptly notify those affected of any disclosed incidents. Those affected have avenues for appeal. The results of AI or device connectivity are not considered conclusive without further information.

7.4 Account linking must include information on whether there is joint control or circumvention of rules. Sharing a home, network, or device does not constitute grounds for terminating all accounts individually. During a store closure, secure and legal channels must be provided for delivering, refunding, taxing, and handling outstanding work.

8. Notification of Intellectual Property Infringement.

8.1 Wanda does not permit the sale of counterfeit goods, the listing or use of media that infringes on the rights of copyright holders, brands, patents, or other rightful owners. Sellers must provide their distribution rights and source of origin when required for inspection. Store approvals do not substitute for proof of authenticity for any product. See our Prohibited and Controlled Products Policy, Product Information and Advertising Standards, and our Policy on Reporting Illegal Content and Copyright Infringement.

8.2 Independent users and sellers do not automatically represent the Company. The Company does not own all products as it only handles listings. If there is a seller who is Wanda or a related entity, they must fulfill the role as described in Clause 1.2 and assume their responsibilities. The Company does not use its intermediary role to bypass the responsibility for reporting issues and removing content as required by law.

8.3 Rights holders or authorized representatives may notify the company through the channels outlined in the Illegal Content and Rights Infringement Reporting Policy. The company will review the completeness, urgency, and evidence according to the nature of the rights. The number of notifications may be restricted during the review process if necessary, and the company will provide clarification to the notified party within the scope of what is publicly disclosed.

8.4 The notification should include: (a) the name and signature or method of verification of the rights holder or agent; (b) the type of right and evidence of that right; (c) the reason why the item or medium is infringing; (d) the URL, product code, or clearly identifiable location; (e) necessary contact information; (f) a statement that the notification is made in good faith and that the use is not permitted or does not fall under any legal exceptions; and (g) a statement that the information is accurate and that the notifier is authorized. The Company may request additional information and must not request irrelevant documents. A person who intentionally provides false information may be liable for provable damages under the law and shall not be liable for all liabilities simply because the complaint is unsuccessful.

8.5 Disputes regarding distributor agreements, exclusive sales rights, or pricing do not always constitute intellectual property infringement. The claimant must clearly distinguish the basis of their rights. The Company does not assume responsibility for enforcing all brand contracts and does not guarantee that pricing agreements are in compliance with competition law, unless there is a legal obligation or order to enforce them.

8.6 The seller is liable for any damages arising from goods or media for which it has no right, and may be required to reimburse reasonable costs for claims from third parties under Article 31. The Company must provide information and opportunities to submit evidence, and must not shift the entire burden of its erroneous decisions to the seller. The notified party has the right to request a review, submit evidence of authenticity, licenses, or justifications for legitimate use. Final disputes over ownership shall be handled through authorized channels.

8.7 In the case of luxury goods, high-value items, or categories where authenticity is difficult to verify, the company may limit the acceptance of items until appropriate measures are in place. Prohibiting certain categories does not imply that all sellers are selling counterfeit goods, and one inspection does not guarantee the authenticity of every future batch.

9. Ordering and Payment

9.1 Buyers can only select payment methods displayed as available during the purchase process. Possible payment methods include credit cards, debit cards, or prepaid cards accepted by the recipient; QR code transfers, PromptPay, or mobile banking; third-party e-wallets; and cash on delivery (COD) if supported by the seller and carrier. This list outlines the available payment methods; simultaneous availability of all methods is not guaranteed. The amount, recipient, and tracking method must be displayed before confirmation. For COD, payment must be made to the carrier or authorized person according to the actual transaction. Linking a wallet or financial service requires a separate process and does not rely on having a Wanda account to register or allow the transfer of all data to that service provider. See the Payment, Fees, and Merchant Payment Policy and the Digital Gifts, Points, Credits, and Wallet Terms and Conditions.

9.2 Card transactions are processed through payment service providers based on network, card type, region, and restrictions applicable to the buyer. Approval, hold, actual deduction, and refund may occur in different stages. Buyers must be authorized to use the card, avoid sending complete card information, security codes, or OTPs via chat, and verify the status before making a duplicate payment.

9.3 The company and service providers may adjust their processing methods in response to security, legal, or availability issues, by notifying you on the checkout page. Changing the processing method does not negate previous refund or transaction verification obligations and does not entitle the buyer to unauthorized additional charges.

9.4 You may add or remove payment methods through the system's support page, providing accurate name, billing information, and necessary details. Card processing should be done through the appropriate service provider. The company does not request the submission of payment documents or information through employees' personal channels. Linking to other services requires notification of rights and granting you control as per the relevant regulations.

9.5 Information that may be submitted to complete a transaction includes name, transaction code, amount, billing or shipping address, and confirmation information as necessary according to the Privacy Notice. The Company may set minimum amounts or channel restrictions for disclosure prior to confirmation. This general provision does not permit the sale of data, transfer of data to unopened wallets, or the addition of unauthorized purposes.

9.6 When you choose to link accounts or save payment methods for multiple uses, the system must show what data and rights are linked, which service providers store the data, and how to cancel it. Using the same phone number or receiving a refund once does not make all payment methods available across all services. Unlinking does not automatically cancel previously authorized transactions.

9.7 The Company may coordinate with service providers to verify that a payment method is valid or that the transaction party is authorized, including checking status or reserving low-value funds when the network permits and notifies as necessary. Unjustified checks must be canceled or refunded, and checks shall not be used as a basis for undisclosed service charges.

9.8 You must use your own or legally authorized payment method. The purchaser acting on behalf of a legal entity or authorized representative must have the necessary authority. Using proxy accounts or methods of others to evade scrutiny is prohibited. Payment authorization covers only the amount and purpose stated.
9.9 In cases where the service user has a direct payment agreement with an external payment service provider regarding a card, wallet, or payment service, such agreement shall be binding between the service user and that external payment service provider to the extent applicable. These Terms and Conditions apply to the relationship between the service user and the Company. The Company has no authority to amend such agreement on behalf of the external payment service provider and does not guarantee that every payment, card, or credit limit will be approved. The use of an external payment service provider does not automatically grant the Company a financial service license or relieve it of any legal duties or responsibilities related to the Company's actual role and operations.

9.10 Credit providers are responsible for assessing credit, loan amounts, top-up amounts, and repayment terms. The company does not guarantee approval or control your loan amount unless it has a clearly defined role and is legally entitled to do so. For any issues, please contact the responsible department; the company will only provide information related to its own procedures.

9.11 Before successful payment, you may change the method the system allows you to choose. After the payment has been deducted or approval has begun, a proper cancellation or refund process must be used. Do not change the status with a payment slip image or instruct the seller to receive payment again without verification.

9.12 Buyers must check shipping and payment information before confirming. If information is entered incorrectly or payment is made through the wrong channel, please notify the company promptly with the reference number. The company may suspend the transaction if it suspects that the payment method used is not legitimate until verification is complete, and may cancel the transaction if confirmation is not received. Liability will be determined based on the circumstances and actions of each party. No rights will be revoked in any case simply because of a single incorrect piece of information, and the company does not promise to always recover funds from third parties.

9.13 If payments or refunds must be made via bank transfer, the eligible person must provide a verified account in their name. Changes to the receiving account must have measures in place to prevent identity theft. Officials are prohibited from accepting account change orders via private chat without verification, and transfers of unlocking fees or processing fees to personal accounts for refunds are prohibited.

9.14 Clicking "Add to Cart" or expressing interest does not reserve stock or form a sales contract. The buyer submits an offer upon confirmation of product details, quantity, price, cost, key terms, and payment method. A sales contract is formed when the seller accepts the order and the system confirms receipt of the order according to the specified procedure. If it is an automatic acceptance, it must be displayed before purchase and in a method authorized by the seller. Simply confirming receipt of the request or payment is not a guarantee of delivery in all cases.

9.15 The time the seller must accept the order and the delivery date must be clearly stated before any obligation arises. If the acceptance deadline is missed without acceptance, or if the delivery deadline is missed resulting in cancellation, the order must be canceled or the right to seek remedies must be activated, and the funds received must be managed. Orders must not be left pending without follow-up or refunds. Pre-orders and custom-made items must have specific acceptance, production, and delivery times as per the custom-made product terms and approval conditions.

9.16. Baskets containing multiple stores are contracts for each seller, unless otherwise explicitly stated in a service package agreement. Cancellation of one store does not automatically delete other items. Discounts, taxes, shipping costs, and partial cancellation refunds must be recalculated verifiably.

9.17 Changes to price, model, color, quantity, style, or address after agreement must be verifiable and accepted. Retroactive modifications to the listing to negate previous rights are prohibited. If there is a significant price error, it must be corrected according to contractual terms and legal requirements. Not all errors grant the unilateral right to withdraw the contract without liability. See Standards for Acceptance of Terms and Conditions and Record Keeping, and Standards for Product Information and Advertising.

10 Buyer Wallets and Real Payment Credits

10.1 If Wanda offers a wallet service, and if a wallet is opened, top-ups, linked accounts, or cashback for buyers must specify the actual operator, payee role, balance protection, withdrawal or refund conditions, service fees, and service provider terms and conditions before registration. The displayed balance must separate user payments, cashback, service-specific credits, and free points, not combining them into the same entitlement. The opening of the service must be under the necessary structure, contract, and license. The company will notify the name of the service provider and the actual terms and conditions before opening the application or use of such service. See Digital Gift, Points, Credit, and Wallet Terms and Conditions and Merchant Payment, Fees, and Payment Policy.
10.1 If the company offers a wallet service for buyers, which may include top-ups, account linking, or cashback into the wallet, the company will notify the actual operator, payee role, balance protection, withdrawal or refund conditions, service fees, and relevant service provider terms and conditions through the application page or related channels before the user confirms the application or use of such service. The displayed balance must separate user payments, cashback, service-specific credits, and free points according to the nature of the entitlement. The opening of the service must be under the structure, contract, and license or registration required by law according to the role of each operator. Details are as follows: Terms and conditions for digital gifts, points, credits, and wallets, and payment policies, fees, and merchant payments.

10.2 Credits purchased with money must not be designed to appear as free points in order to evade refund obligations or circumvent the law. Users must be able to see their deposit, usage, refund, withdrawal, preferred expiry date, and balance adjustment history. Linked bank accounts must be verified, and deductions or refunds must not be made to individuals outside the permitted scope.

10.3 Use by minors: Limits on spending, gifting, and receiving compensation must meet age and risk criteria. In case of suspected identity theft or fraud, relevant amounts may be suspended and reviewed without forfeiture of the entire balance. Closing a wallet or account must have a method for managing the balance that the user is legally entitled to.

11. Sales report and seller's entitled sales amount.

11.1 If the system displays "Seller Balance," understand that this is a report of transaction totals and adjustments that sellers may be entitled to, such as payment for goods, shipping refunds, or confirmed subsidies. It is important to separate outstanding balances, disputed balances, reserve balances, and balances ready for payment. This report is not a deposit receipt or confirmation that all payments are due immediately.

11.2 The money trail, payee, payment operator, and release conditions must accurately reflect the service provider's contract. Before opening for sales, reasons for the availability of payment must be shown, such as delivery, completion of the request period, and outcome of disputes according to the agreement. Indicating receipt by the buyer or update by the carrier does not negate the right to receive compensation for defects, damages, or hidden defects. Showing the amount does not constitute an assurance that the company holds the funds itself or that the amount must be released before considering outstanding rights. If there are obligations to separate funds or restrictions on the use of funds, these must be in accordance with approved laws and structures. The seller is not allowed to claim interest that was not previously agreed upon.

11.3 The net total must show sales revenue, seller-borne discounts, service fees, taxes, shipping costs, refunds, and deductions or additions separately. Deductions must have a valid basis and not be duplicated. The seller has sufficient information to verify the calculations and dispute incorrect amounts. Reading the report does not constitute an acceptance of all debts.

11.4 Reports may show negative balances from overpayments, subsequent repayments, or debts with a defined basis. The items and reasons must be specified. Negative balances prevent the withdrawal of unauthorized funds, but do not authorize the company to debit all unrelated accounts. In case of disputes, undisputed balances should be considered separately, to the extent the structure allows.

11.5 Seller Balance is not a seller's E-Wallet. It cannot be used to purchase goods, transfer between users, or purchase assets, unless there are separate services that meet necessary conditions. The right to request payment from the usage amount according to clause 12 does not create the right to receive deposits or returns simply because the system uses the word "Balance".

11.6 Suspension, closure, or inactivity of an account for an extended period does not transfer the seller's balance to the company. Balance maintenance fees will only be charged when there is a justifiable reason, at a rate and time that has been disclosed and accepted before the obligation arises, and without violating any laws. A method for requesting balance information or documentation must be available. No retroactive fees will be charged for conditions not yet announced.

11.7 Payment cycles and balance verification must use the agreed-upon payment policy, fees, and merchant payment schedules. The company must reconcile balances with service providers and correct errors with recorded entries. Payment cycles must not be announced faster than the contractual and system capabilities allow, and the company must not claim the entire transaction value as company revenue when it is the seller's payment.

12. Payment, Adjustment, and Offsetting.

12.1 The seller requests to make payments to the verified account according to the minimum payment method, billing cycle, service fees, and time specified before use. If automatic payment is used, this must be clearly defined. The processing date and the date the funds are received in the bank may differ. The status must show "pending verification," "order submitted," "successful," or "unsuccessful" according to the actual information. The payment period must be as stated and achievable according to the service provider's contract.

12.2 Once a payment order has been submitted to the service provider, it may not be changed or canceled according to the service provider's procedures. If you discover identity theft or fraudulent account, please report it immediately so that an attempt can be made to stop or recover the transaction, although there is no guarantee of success. Reporting an error does not negate the right to claim against the party causing the damage.

12.3 The Company may correct incorrectly calculated amounts, duplicate payments, or payments to unauthorized recipients by providing the original details, reasons, and corrections. Deductions from payments, refunds, or repayments must be based on contractual and legal grounds. Bank account deductions or other payment methods must be authorized and permitted only as necessary, and this general provision cannot be used as an unlimited deduction order.

12.4 Applicable adjustments within the reasonable scope include: correcting errors, evidenced fraud, reclaiming unqualified sponsorships, compensation for damaged or lost goods for which the seller is liable, product and transportation costs, taxes, approved refunds, rebates or awards, due service fees, binding settlements, proven damages or expenses, customs issues, changes to items agreed upon by the parties, offsetting eligible debts, and automatic advertising credit top-ups selected by the seller. The calculation method must be shown and not duplicated. Agency fines can only be passed to the seller when there is a legal basis and grounds for liability, not merely because the company deems it appropriate or due to unsubstantiated doubts.

12.5 Any provision for reserve or suspension of payments must specify the implementing party, reason, amount, review criteria, and release method as per the contract notified before implementation. The amount must be proportionate to the risk. The company should disclose any publicly disclosed reasons and receive clarification. Upon expiration of the restriction, the payment must be released or coordinated without delay. This provision may not be invoked to hold funds outside the role permitted by law.

12.6 Chargeback refers to disputes with the card issuer or payment service provider, not merely a request for a refund. The seller must provide proof of transaction, acceptance, delivery, and contact within the notified timeframe. Refund allocation, fees, and damages will depend on the cause, contract, and legal provisions. The buyer is not liable for duplicate compensation for a single incident, and the seller assumes no liability for the company in any case.

13. Buyer Assistance and Transaction Protection Programs

13.1 Wanda shall process claims regarding items in its system in accordance with its Cancellation, Return, and Refund Policy and its Enforcement, Complaints, and Appeals Policy. If any additional program, such as the Wanda Guarantee or any other name, shall be announced regarding eligibility, scope, coverage period, limits, liabilities, exclusions, and procedures prior to implementation. This section maintains the framework for buyer protection but does not guarantee protection beyond the announced scope or the provision of escrow, insurance, or compensation funds.

13.2 Buyers have the right to report non-receipt, defective, incomplete, damaged, or misrepresented items, or any other legal entitlements, through the order confirmation and support channels. The service request period must be clearly stated before purchase. The expiration of the program period does not waive any legal rights, warranties, or hidden defects. The company must not allow the confirmation of receipt of goods to waive any of these rights.

13.3 Transaction participants must be authorized or legally empowered. The Company may request information such as names, account numbers, identification documents, and transaction proof only as necessary to verify authorization, prevent fraud, and coordinate with business partners. Verification of information with banks or service providers must be based on legal grounds and the recipients of the information must be limited in accordance with the Privacy Policy. The phrase "to protect buyers" does not imply permission to use the information for all purposes.

13.4 Additional assistance or benefits are separate from the sales obligations and legal rights. The seller remains liable for the goods and contract; the company is liable for its own obligations. The program does not guarantee all products and does not preclude the buyer from having rights if the store is not part of the program.

13.5 Internal decisions are made to determine service status based on available information. Parties may submit evidence for review in accordance with the enforcement, complaints, and appeals policy. Internal appeals decisions do not preclude the use of courts, agencies, or the company's ability to prove liability. The phrase "final decision" is not used to prohibit consumers from exercising their rights.

13.6 Off-site transactions may not be eligible for the program and have limited information available for verification. Users should not trust fraudulent claims or guarantees simply because they use the Wanda logo. Program limitations do not negate the liability of the perpetrator or the actual legal obligations of the company.

13.7 Compensation may include cancellation, replacement, repair, price reduction, or refund, depending on the reason. Using store credit instead of cash is not mandatory when eligible for compensation, and withdrawal of the request before compensation is granted is not required. Reasons for refusal must be stated, along with a possibility of review.

14 points and the Wanda reward system.

14.1 If the company opens a points promotion, it may use the name Wanda Coin or another announced name. Points can be obtained from completed transactions or qualifying activities. The method of obtaining points, the amount, the usage rate, the redemption period, and the eligible accounts must be disclosed before participation. Mentioning points in these terms and conditions does not confirm that the points system is open.

14.2 Rights may be limited to specific categories, products, payment methods, stores, or account types as per the announced rules. Unregulated or fraudulent transactions will not qualify for prizes. Disqualifications must be based on the terms and conditions acknowledged by the user and cannot be changed retroactively to deny rights obtained in good faith.

14.3 Free points are entitlements for discounts under the program, not deposits or investment assets. They cannot be bought, sold, transferred, or exchanged for cash, except for separately defined services. Credits or rights that require actual payment must be considered according to Clause 10 and the terms and conditions of digital gifts, points, credits, and wallets. Not all amounts are considered free to disqualify users.

14.4 How to use discounts: Participating products, minimum purchase amounts, and cancellation status must be shown before use. If returning goods or requesting a refund, the actual amount paid, points used, and points earned from other promotions must be separated to ensure correct eligibility. Free points cannot be used in place of a refund.

14.5 The system must display the remaining balance, history, and expiration date for inspection. Deductions must be made according to the stated order or rules. The expiration date must not be concealed or changed retrospectively, resulting in the loss of original entitlements without justification.

14.6 Bonus points may be tied to specific stores, activities, time periods, or behaviors. Additional terms and conditions and limitations must be communicated before participation. Do not use general language to assume that bonuses will be awarded on every transaction or that compensation is guaranteed.

14.7 Users should report any incorrect prize amounts within one month of the promotion or activity to facilitate quick verification, attaching supporting evidence. This period is within the normal service management timeframe and is not a statute of limitations or legal disqualification requirement. If the issue is discovered only recently or the system data is incorrect, the company will consider the matter on a case-by-case basis.

14.8 Taxes on prizes or promotional offers shall be determined based on the nature of the recipient and applicable laws. The company is responsible for withholding or issuing any documents it is liable for. Users are responsible for their own documentation. The company does not guarantee that all points are tax-free or provide personalized tax advice.

14.9 The Company may change or terminate the reward system, restrict accounts that violate the rules, or revoke points due to fraud in accordance with the announced rules. The Company must notify and manage its legitimate rights appropriately. Points from all accounts merely sharing information without relevant evidence will not be seized.

14.10 If a awarded item is cancelled or returned, only the points from that item may be reclaimed, and a negative balance will be displayed to offset any subsequent points earned according to the rules. Negative balances of free points are not automatically converted into cash debt or deducted from actual payments. Restrictions on reward usage during review must be proportionate and subject to review. Returns of eligible items are not prohibited simply because points have been used.

15 coupons for extra points and seller support.

15.1 If opening a coupon for points or additional benefits, the participating item, rate or quantity, conditions met, entitlement date, and expiration date must be clearly stated. The buyer is entitled to the benefits only after fulfilling the specified conditions. The benefits received are governed by the points rules in clause 14 and do not generate any return on investment.

15.2 Sellers may choose to issue store coupons when the system supports it, provided they accept the campaign terms and conditions and obligations before launching. Having a store does not automatically qualify for all coupons or unlimited deductions. See Coupon, Promotion and Event Terms and Conditions and Store Payment, Fees and Payment Policy.

15.3 The seller must verify the rate, number of entitlements, maximum budget, participating products, and usage period before confirming any changes to the rate for new entitlements according to the rules. Such changes must not arbitrarily reduce entitlements already used and accepted by the buyer.

15.4 Seller liability is calculated based on the actual number of entitlements granted, using the Thai Baht exchange rate or the calculation base specified in the campaign, with all applicable taxes shown separately. The point conversion rate and tax base must match the project format announced before the seller joined, and proof of acceptance must be retained.

15.5 Deductions for subsidies and taxes must be shown in the report, specifying the campaign, order, rate, and amount, excluding sales service fees or payments. The company must issue its documentation as required and allow vendors to verify the amounts.

15.6 Refund rights for participation in the program must be categorized into those already provided to the buyer, services actually used, unused credits, and cancelled or erroneous items. It does not stipulate that refunds are not possible in all cases if the company fails to provide the service or if the law permits a refund. The buyer's claim for rewards and the seller's adjustment of liabilities must be consistent.

16. Shipping and Delivery

16.1 Sellers who ship themselves must use accurate buyer information, package appropriately, and ship on time as agreed after the relevant order acceptance or payment conditions have been met. They must provide the shipping time, tracking number, and any restrictions for verification. The seller assumes all costs and risks as required by law or contract. Costs borne by the buyer must be disclosed before confirmation. Generating a tracking number without actually shipping the item does not constitute fulfillment of duty. See Shipping Standards and Proof of Delivery.

16.2 If the system allows selection of a carrier or delivery partner, the following must be provided: the contracting party, scope of services, pricing, prohibited packages, service area, and proof of delivery. Facilitating this process does not automatically make Wanda the carrier in all cases. The company is liable for its actions in accordance with the law.

16.2.1 Service providers selecting delivery services must pay according to the displayed terms and use accurate information. Same-day express delivery or specialized services must be advertised as available and have a cutoff time. The service provider and coverage area must be confirmed before being displayed for purchase by the buyer.

16.2.2 The seller must prepare the goods for delivery on time and according to accepted expedited service criteria. Failure to meet the deadline may result in liability for reasonable and transparent travel or delivery costs, as well as accounting measures based on the severity of the situation. Reasons for failure to deliver must be separated into those of the seller, the carrier, and the buyer. No additional penalties shall be imposed beyond the previously disclosed terms and conditions.

16.3 Transportation service providers shall use those listed in the relevant purchase orders and contracts. Being a transportation partner does not automatically confer exclusive rights to the carrier. The seller shall pay or authorize collection on behalf of the seller as per the agreement. Deductions of transportation costs from sales must be based on a calculation basis, supported by evidence, and shall not exceed the agreed-upon amount charged to the buyer.

16.4 Shipments outside of the connected channel may have limited tracking information or coordination authority. Sellers who choose such methods still assume contractual obligations for delivery and remedies. The Company does not assume all obligations of the carrier, but does not waive liability arising from the Company's own choices or actions.

16.5 Imports or shipments from foreign countries must clearly state the country of origin, seller, delivery date, import duties, customs fees, product restrictions, and return procedures before purchase. The seller must have the right to export and comply with the laws of the destination. The buyer bears only the costs that are disclosed and that they are legally obligated to pay, and must not shift all burdens to the buyer without specifying the reasons or concealing any import details.

16.6 The "successfully delivered" status serves as supporting evidence but is not conclusive when the buyer claims non-receipt, incorrect delivery, or wrong item. The recipient's name, location, photos, or delivery information must be verified along with other evidence. Simply handing the item over to the carrier does not constitute receipt by the buyer, and confirming receipt does not negate the right to claim compensation for hidden defects or errors.

16.7 When delivery is unsuccessful, the address is incorrect, the package is lost or damaged, demonstrate an effort to contact and resolve the issue. This may include resending, suspending delivery, returning the item, or issuing a refund. Additional costs must be reasonable and based on a fair amount; the entire cost of the goods should not be forfeited simply because the initial delivery failed. For hazardous goods, coordinate a safe return method in accordance with safety and recall guidelines and the rules regarding defective goods, warranties, and remedies.

17. Cancellation, Return, and Refund.

17.1 Before the seller accepts according to clause 9.14, the buyer may withdraw the offer through the system or support channels. If the request is received before acceptance, the transaction must be stopped and the funds received managed. After acceptance but before actual delivery, the buyer may cancel according to the stated terms and conditions. The seller must provide reasons for refusal, especially for custom-made items that have begun production based on approved designs. Simply marking items as "ready to ship" without actual delivery is not a valid reason for cancellation. If delivery has already begun, the seller must consider stopping shipments or returning the item based on the reasons and rights stated. See the Cancellation, Return, and Refund Policy and the Terms and Conditions for Custom-Made Items and Design Approval.

17.2 Buyers may request returns or remedies through the program if they do not receive the item, if it is incorrect, incomplete, damaged, unsafe, does not match the claim, or if they have the legal right to terminate the contract. The request submission period and return procedures must be clearly displayed and accessible. In cases where the right to terminate the contract under direct selling and direct marketing laws applicable to that transaction, the specific rights and stipulations of the law must be followed, including the right to notify within seven days and the obligation to return the money within fifteen days once the legal conditions are met. This should not create the impression that all transactions fall under the same category, or that waiting for the completion of the specified steps before the legal obligation begins.

17.3 The Company may cancel an item due to illegality, fraud, failure to deliver, or other contractual reasons, by notifying and refunding the rightful party. Refunds are not the sole remedy in all cases. If the law provides for additional compensation or remedies, the responsible party must fulfill those obligations within the scope of the law.

17.4 Refunds will primarily be processed using the original method. If this method is unavailable, eligibility will be checked and an alternative secure method will be agreed upon. The status, order date, and actual processing time by the service provider will be communicated. Refunds will not be granted to other accounts solely based on chat orders. No fees will be charged for unlocking or returning funds. Partner terms and conditions will not be used as a reason to postpone deadlines that the company is legally obligated to fulfill.

17.5 When using points or coupons, the actual amount paid must be separated from the discount entitlement for refunds. Refunds are based on the entitlement amount, not solely on points. The points used and those refunded will be adjusted according to the stated rules, without causing the buyer to lose their right to return the product due to negative points.

17.6 The buyer must provide the item number, reason, and supporting evidence such as photos of the product, packaging, or contact information. The company does not mandate unboxing videos as a mandatory condition in any case when other evidence or legal support is available. The seller must assist in verification and not pressure the buyer to withdraw the complaint, exchange positive reviews, or waive their rights before compensation is provided.

17.7 Remedies may include full delivery, replacement, repair, price reduction, partial refund, or full refund, depending on the cause. The buyer should retain the goods and accessories appropriately. The provision of intact seals or packaging for change of mind claims must not be used to reject defective goods or breach of contract without cause. If a return is necessary due to seller error, the seller shall bear reasonable costs as per their obligation. Change of mind claims shall be governed by legally stated and valid criteria.

17.8 Return addresses and methods must be verifiable. Sellers must not change the shipping method to overseas or high-risk destinations after purchase without prior notification. In cases of dangerous goods, perishable items, or recalls, safe methods and legal rights must be exercised to prevent buyers from violating shipping prohibitions in order to protect their rights.

17.9 Rejections of requests must be based on discloseable grounds and subject to review. The expiration of the internal service period does not automatically void warranties, inherent defects, or legal rights. The Company must consider system failures or user dissemination of problems and not use the term "order completed" as the sole basis for decision-making in all cases.

18. Seller's Responsibilities and Product Safety

18.1 Sellers must maintain accurate information regarding price, stock, model, material, condition, defects, expiration date, certifications, manuals, and terms and conditions. They must have the right to sell and use the materials, update when changes occur, and cease accepting orders when delivery is impossible. Exaggerated advertising, the use of AI-generated text without verification, or misleading claims about product certifications without evidence are prohibited. See Product Data and Advertising Standards.

18.2 The seller sets prices according to their rights, but the billed amount must include all charges that the buyer is obligated to pay as previously stated before confirmation. No additional charges outside the system or forced purchases of other services afterward are permitted. The company may offer promotions or trials of tools, provided that the responsible party is informed of the discounts, service fees, trial period, and cancellation method. If prior agreement requires prior settlement, this must be explicitly requested. Silence shall not be considered an indemnification of the seller incurring campaign costs for services never chosen. A free trial agreement must not become a paid service by concealing its terms and conditions.

18.3 The Company may publish product listings in featured areas or marketing channels pursuant to the rights granted by the Seller and the content rights agreement under Clause 27. The price in the original contract must not be changed, nor must the media imply that the Seller has accepted new terms without prior agreement. The use of images of individuals or their work in external campaigns must include comprehensive rights.

18.4 The seller must issue receipts, tax invoices, or other documents according to their duties and with accurate information, and not use the name of another company or tax identification number. If the company charges a service fee, it is responsible for its own documentation. See the Tax and Documentation Policy for Trading Partners.

18.5 Sales tax, value-added tax, withholding tax, customs duties, and other taxes must be handled by the actual responsible party. Sellers do not pass on all of their business's taxes to the buyer, and the company does not consider all payments received on behalf of the seller as its own income. Import expenses must be disclosed by the buyer prior to purchase. Any party unsure must use their own expert, without indicating that the company provides personalized tax consulting services.

18.6 Sellers who violate the rules may be subject to measures under Section 7 and must continue to manage items already sold. Termination of the store does not waive warranty obligations, refunds, reporting of hazardous goods, or submission of relevant documents.

18.7 Sellers must verify the source, authenticity, labeling, licenses, and standards according to the category. Prohibited items include those sold under the guise of free gifts, hidden messages, QR codes, and LIVE broadcasts. The company may request proof or conduct further checks. Storefront approval is permanently revoked for all categories. See the Prohibited and Controlled Items Policy and Seller Identity Verification Guidelines.

18.8 Upon becoming aware of a safety hazard, sales must be stopped, the incident and batch number reported, buyers tracked down, and requisitions or remedies provided as required. Evidence must not be erased or false information provided. Requisition costs will be determined according to the cause and applicable laws. No arbitrary conditions should be used to shirk the responsibilities of the responsible party. See Safety and Recall Procedures and Rules for Defective Products, Warranty, and Remedies.

18.9 Stores using assistants, contractors, creators, or recommended partners must clearly define the information and scope of their assignments, not allow them to accept payments outside the system, falsely claim to be Wanda representatives, or make claims exceeding those of the product. Sellers must correct any known false claims before obtaining buyer confirmation.

19 Advertising, Marketing Tools, and AI for Sellers

19.1 The Company may advertise products, stores, brands, videos, LIVE content, or campaign packages according to the types displayed on the service page. Tools may include display areas, coupons, advertising credits, or associated services. The service provider, what the seller purchases, pricing or billing base, and limitations must be clearly specified before confirmation. We do not guarantee that all types of tools mentioned will be enabled. See the Advertising, Sponsorship and Compensation Disclosure Policy, Coupon, Promotion and Event Terms and Conditions, and Terms of Add-on Services and Specific Features.

19.2 Advertising use is subject to the core terms and conditions, service offerings, and rules disclosed prior to purchase, such as features, content, calculation methods, budget, timing, and return/exchange policies. Any new, substantial rules must be notified pursuant to clause 34.2. Do not use articles or internal settings that the seller was unaware of to create retroactive debt.

19.3 Service buyers must have authority over the store and rights to products, media, and budgets. Suspended accounts may be unable to purchase or launch campaigns for whatever reason. The Company may review qualifications and reject illegal content, even if the store or other media has been previously approved.

19.4 Advertising orders must include the time period, budget, objective, and supported options. The company strives to provide services according to accepted orders, but does not guarantee specific impression numbers, spending amounts, or start dates. If services cannot be provided, the used portion and unused portion must be separated, and a solution must be provided. Modifications or cancellations by the seller may incur costs displayed prior to ordering. The company is not authorized to exceed the permitted budget.

19.5 If using advertising credits, it must be indicated whether the credits were purchased with money or given for free, based on click-based pricing, visibility, duration, or other results according to the package, along with the tax rate, amount, expiration date, and usage history. Credits purchased with discount coupons must be separate from bonuses. Top-ups do not constitute a regular deposit, and advertising credits cannot be used to receive or transfer funds in lieu of other transactions.

19.6 Campaign packages may be offered from time to time through seller channels, listing those that include the duration, number of entitlements, responsible parties, and payment methods. Sellers participate by accepting the terms and conditions; however, having opened a store does not automatically qualify them to participate in all campaigns.

19.7 Cancellation or refund requests must separate services already provided, committed costs, unused purchased credits, and free bonuses. The policy must be presented before purchase. No refunds will be given if the company is unable to provide the service or if legally permitted. Billing documents and reports must specify the service buyer, quantity, items used, tax, and remaining balance. If free credits are granted, the expiration date must be clearly stated. Failure to state an expiration date before granting the benefit, or the use of fictitious expiration dates retroactively to revoke the benefit, is prohibited.

19.8 Automatic ad credit replenishment is an option that must be enabled by the authorized user. This includes setting minimum replenishment limits, replenishment amount, funding source, maximum budget, and closing method. It may be configured to deduct only from the available balance or eligible methods. Irrelevant or suspended amounts must not be touched. Proportional deductions from sales must be accepted separately and reported each time. Disabling automatic replenishment does not automatically stop the original campaign; the seller must be able to see the difference and stop the campaign according to the established procedures.

19.9 Sellers may select keywords, target groups, products, budgets, and service periods based on the available tools. Settings must be reviewed before starting and changed as necessary. Credits applied to actual services may not be refunded according to the agreed terms, but errors, duplicate calls, and data proven to be system errors must be corrected.

19.10 Advertising must comply with product, advertising copy, media rights, and community regulations. Prohibited sales, false reviews, unauthorized use of the brand, or leading consumers to pay outside the system are prohibited. The company may suspend advertising and take measures as per Clause 7. Actual service charges will be considered on a case-by-case basis. Unused charges or charges arising from the company's fault must be handled according to its rights. Deleting advertising constitutes a forfeiture of all credits in all cases.

19.11 The Company does not guarantee that purchasing advertising or campaigns will increase views, followers, sales, or profits. Results depend on product, price, content, demand, and other factors. Estimates are not a guarantee of specific results.

19.12 Vendors must consider budgets and targets before purchasing, be liable for the settings they confirm, and follow up on results. The company does not compensate for unguaranteed profit expectations simply because advertising did not meet targets, but is also liable for incorrect billing or any actions required by law to be liable.

19.13 Limitation of Liability for Advertising Services: Clause 25 applies only to what is lawfully agreed upon and does not cover fraudulent intent, gross negligence, obligations to repay, or liabilities prohibited or exempted by law. The use of advertising does not waive the right to sue the Company.

19.14 Supplementary services such as video, live hosting, sponsorship, collaborative events, and storefront tools must have scope and terms and conditions specific to the event. Purchasing advertising space does not grant rights to use music, images, brands, or products beyond the rights granted to the seller, and does not make the seller a Wanda agent.

19.15 If AI or automated advertising tools are enabled, sellers may authorize the creation, adjustment, stopping, or management of campaigns within seller-defined or confirmed goals, budget limits, target groups, restrictions, and timeframes. The activation and scope of authority must be disclosed prior to commencement. This shall not be construed as granting the power to expand budgets, fund additional spending, or use personal data outside of the stated objectives without restriction.

19.16 AI tools are used in conjunction with the AI ​​and Automation Policy, Advertising, Sponsorship and Compensation Disclosure Policy, and related data policies. Vendors must be visible to the data used by the tools, how to review or modify important settings, and how to report errors. The company must maintain records of authorizations and changes as necessary.

19.17 AI results may be incorrect, inappropriate, or fail to achieve goals. Vendors must still verify product data, media, budget, and claims they accept. Companies must have a way to stop or modify the use of tools within the open scope. Disabling AI does not automatically cancel campaigns that have already been created. If the original campaign is still running, it must be displayed and stopped separately. Adjusting or terminating the tool by the company must manage existing rights and budgets; it cannot rely on the term AI to evade legal liability.

19.18 Advertisements and sponsored programs must be clearly labeled. Paid partnerships, free gifts, or commissions must be disclosed when affecting user decision-making. Users must not be led to believe that ad rankings are a guarantee of quality or authenticity by Wanda.

19.19 General search and ranking may use relevance, product information, stock, delivery performance, customer service, and security signals as actually used. Companies will describe key factors and functional alternatives without necessarily disclosing formulas or data that could circumvent the system. The company's own product presentation must not conceal the identity of the vendor or constitute advertising.

20. Service fees, taxes, and calculation methods.

20.1 The company shall charge fees only for types of services that the payer has been informed of and accepted before the obligation arises. The schedule must specify the calculation base, rate, payer, tax, commencement date, rounding, and conditions for refunds or adjustments. The payment policy, fee and merchant payment policy, and service agreements shall be used in conjunction, without indicating that unapproved rates are actually in effect.

20.1.1 Sales service fees may be calculated on qualifying transactions based on the announced basis. The seller agrees to deduct from the eligible payment amount to the extent permitted by the structure and law. It must be clearly stated whether the calculation is based on the price before or after discounts, whether it includes shipping costs or taxes, and how any adjustments will be made for partial refunds. Repeating the same transaction under a different name without disclosure is prohibited.

20.1.2 Payment fees may vary depending on the card, installment plan, QR code, or other method used. The rate, responsible party, commencement date, and cancellation or chargeback effect must be clearly stated. Sellers shall not charge card processing fees or any difference beyond the amount communicated to the buyer prior to confirmation. The inclusion of costs in the price must not violate any laws or network regulations. If there are third-party fees, the chargeer and the forwarding basis must be clearly separated.

20.1.3 Other charges, such as advertising, campaigns, supplemental services, or express delivery, are applicable only when these services and agreements are disclosed. The term "other charges" shall not be used to collect debts that the seller never agreed to, and debts shall not be increased through unselected trials.

20.2 Taxes on service fees are calculated at the actual rates and duties applied. The company must indicate whether the price includes or excludes taxes, issue documentation as required by law, and provide sufficient information for withholding tax. The seller assumes its tax obligations in accordance with the tax policy and documentation for trading partners. The seller shall not charge foreign taxes unrelated to the transaction without legal obligation.

20.3 Calculations and rounding must use consistently announced and verifiable principles, showing the precision used, the pre-rounding amount, and the amount to be charged where necessary. Rounding up to the nearest baht will not be automatic if the system or agreement uses satang (cents), and amounts will not be split to increase rounding results in a way that disadvantages the seller.

20.4 Changes to the type or rate must include notification of the details, model number, effective date, and acceptance procedure as per Clause 34.2. This applies to future items under reasonable conditions, does not add retroactive fees to already agreed-upon orders, and silence shall not be considered quasi-acceptance when required by law or contract to be separate.

20.5 Reports must separate sales costs, payments, campaign costs, shipping costs, taxes, and discounts received by each party. Sellers must have channels to inquire about or dispute amounts. The company must correct errors with supporting documentation. Failure to respond to reports within a short period does not constitute a waiver of all legal rights.

21. Disputes, Petitions, and Reviews

21.1 When a transaction problem occurs, please provide the transaction number, reason, evidence, and desired outcome through the order confirmation or support channel. The company will categorize and coordinate according to the cancellation, return, and refund policy, defective product rules, warranty and remedies, and enforcement policy for complaints and appeals. Complaints must include the actual tracking methods and procedures used; do not forward them repeatedly to avoid fulfilling the responsibilities of the original recipient.

21.2 Buyers and sellers are liable for their respective disputes under the contract. The Company is not a party to the transaction on their behalf in all cases, but there is no provision prohibiting lawsuits or complaints against the Company for actions for which the Company is liable. Users may still file complaints with government agencies, seek mediation, or pursue legal action. Using internal channels does not compel missing the deadline for exercising rights.

21.3 The Company may request evidence from the opposing party, carrier, and payment service provider, notify them of the results with discloseable reasons, and manage the status or refunds according to its rights. It must take into account the actual items, information provided prior to purchase, and the reliability of the evidence, and not rely solely on one-sided statements or AI results without considering substantive conflicting information.

21.4 The acceptance of claims is not limited to those enrolled in the Supplemental Protection Program. Buyers who pay through other channels and whose transactions are within the system may still exercise their rights as provided by law or contract. For transactions outside the system, the Company may have limited information and coordination authority, but will still accept reports of related security incidents or impersonation and perform its duties.

21.5 Those who have received a decision or account review may request a review through the channels and within the timeframe notified, specifying their disagreement and providing additional evidence. The procedures and guidelines must be disclosed beforehand as a condition of service; internal time limits should not be used in lieu of the statute of limitations; and reviews should be considered later if there are reasonable grounds or if system errors are discovered.

21.6 Matters involving danger to individuals or children, ongoing fraud, or data leaks must be prioritized. Applicable laws must be established before service provision begins. Claims must not be required to provide excessively detailed information or publicly disclose the parties involved in order to obtain assistance.

21.7 If an agreement is reached privately, the amount, method, and time must be recorded in a traceable document. Threats to withdraw a claim or claim compensation exceeding one's rights are prohibited. The Company may use an adjustment agreement when authorized, but does not guarantee non-accepted external agreements and does not preclude the rights of any other entity or person under the law.

22 suggestions and comments

22.1 Users may submit feedback through the announced service channels, specifying the issue, location, and information that helps resolve the problem. The company may request additional information to verify the item or provide a result. Anonymous complaints may limit follow-up, but safety or hazard concerns with sufficient information will be assessed and not rejected simply because the name is not publicly disclosed. Those mentioned should be given the opportunity to clarify within the disclosed scope. The company may not take action against vague, threatening, or repetitive comments without additional information, but will not consider good-faith negative feedback as a violation solely because it affects sales.

22.2 Voluntarily submitted developmental proposals may be considered under Section 27.2 without imposing any obligation to accept work, pay compensation, or comply with all proposals, unless otherwise agreed. The Company does not use this channel to obtain unsolicited confidential information or seize rights to submitted work for limited purposes.

23. Fast Delivery and Pre-Order Storage Programs

23.1 If the company offers expedited delivery, next-day delivery, or pre-sale storage, specific terms and conditions must be in place specifying the location, recipient, storage area, service level, liability, actual service fees, insurance or compensation, and procedures for termination. Invitations to bring goods to a warehouse must be agreed upon beforehand. Warehouse relocation must be within acceptable limits and the impact must be reported. It is not assumed that the company already has warehouse space or guarantees next-day delivery.

23.2 Ownership of goods is not transferred to the company merely because it is held in storage. Transfer to the buyer and the associated risk must be in accordance with the contract and law. The ownership of the goods, the possessor, and the person liable for loss must be clearly defined. If the goods cannot be sold within their storage period, they must be returned or handled according to a method acceptable to the rightful owner; they do not automatically become the property of the company.

23.3 Before shipment to the warehouse, the seller must confirm the type, quantity, model, lot, condition, calculated value, and product restrictions via a pre-receipt or verifiable method. The warehouse recipient must provide proof of receipt and a procedure for disputed quantities. Function names in the system may not be used in place of actual incoming goods.

23.4 The recipient may inspect and reject goods that are incorrect in quantity, missing labels, damaged, dangerous, do not meet conditions, or are illegal. The condition must be recorded and the seller notified. The return or disposal of dangerous goods must be safe, with costs borne according to the circumstances and agreement. The recipient shall not shift all damages resulting from improper storage to the seller.

23.5 Receiving, storing, picking, packing, shipping, and returning fees may be calculated separately by service. The base rate, minimum tax, and start date must be stated before participation. Retrospective costs of goods shipped under the original conditions without a valid base of operations will not be changed.

23.6 For expired inventory, the amount, due date, return options, and reasonable upfront costs must be reported. Proof of return is required. For defective or recalled goods, safety and recall procedures must be followed. Destruction, sale, or disposal of goods must be authorized and in compliance with the law; goods must not be seized simply because they are unsaleable.

23.7 The use of phrases like "arrived tomorrow" or "delivered on time" constitutes a guarantee that clearly defines the area, cutoff times, holidays, and exceptions before purchase. If a warranty is provided, the responsible party and remedies must be specified; an estimated date alone is not sufficient as a definite guarantee.

24. Certifications regarding services and risks.

24.1 The Company provides services as is and to the extent that they are enabled, and does not generally warrant that the system will be continuous, error-free, usable on all devices, or suitable for the specific purpose of every user. The system may be down due to maintenance, network issues, partners, cyber threats, or external events. The Company is responsible for maintaining and resolving these issues in accordance with applicable standards, contracts, and laws, and does not rely on the word "as is" to deny specific warranties or non-exclusive liabilities, and does not guarantee that the system will be free from malicious code at all times.

24.2 You must exercise caution, verify sensitive information, maintain your equipment, and avoid fraudulent channels. Risk is assigned based on the actual perpetrator, responsibility, and fault of the incident controller. The user is not deemed to assume all risks, including company faults, simply for accessing the service.

24.3 The Company does not guarantee the quality, authenticity, safety, or ability to deliver of any independent seller or the ability to pay of any buyer, but will notify and perform duties relating to the Platform when such events occur. The Company is not a proxy sales contract in any case, and users may not claim compensation from the Company on behalf of any perpetrator without legal basis. This statement does not exempt the Company from its actions or duties under the laws governing the products and the Platform applicable to it.

24.4 Guidelines: Translation, AI-generated content, rankings, or virtual images may be inaccurate. Sellers must verify product information and buyers must review content before purchasing. Displays in Walk or LIVE do not change prices, styles, or sellers in orders without consent as per Clause 9.

25 Exceptions and Scope of Liability

25.1 To the extent permitted by law, a claim for damages against a service must prove the cause, connection, and amount, and consider the duty to mitigate damages and joint liability. The following limitations apply to vendors or partners who use the service in a business context and have a legitimate agreement; they do not preclude the buyer's rights as a consumer that are prohibited by law from being restricted.

25.1.1 The Company does not guarantee profits, revenues, cost savings, goodwill, business opportunities, ranking maintenance, or continued use of information, and may limit itself to business losses that are remote or unforeseen by law. This is not merely a nominal type of loss to exclude compensation required by law.

25.1.2 Indirect, special, or consequential damages may be limited to the extent permitted by the agreement and the law. Awareness of a risk does not guarantee all business outcomes, but it does not exempt the company from liability.

25.2 Users may request to discontinue or close their account if dissatisfied with the service, managing outstanding rights and obligations as per Clause 5.5. Account closure is an option, not the only remedy or a mandatory waiver of rights to refunds, claims for damages, or legal action.

25.3 In relationships with vendors or business partners, liability is limited only to what is legally agreed upon. The company's liability limit for the same event or series of events is limited to the service fees for the service in question, which the claimant actually paid to the company in the 12 months prior to the event, unless a specific contract legally allows for a higher limit or where such limitation is prohibited by law. This limit is a draft condition subject to fairness consideration in conjunction with the service before its promulgation.

25.4 The limitations do not cover fraud, fraudulent intent, gross negligence, damage to life or body, personal data or consumer liability that is prohibited by law, funds that must be returned or paid to eligible persons, and other liabilities that are not permitted to be excluded by law. Users may still provide evidence and request the court to consider the matter fairly.

25.5 The use of multiple functions does not result in duplicate compensation for the same damages, and limitations on spending between business partners do not negate third-party rights directly granted by law. The company and users must jointly mitigate the incident to the best of their ability, without escalating the damages to the claim.

26 External links and videos from other services.

26.1 The site may link to external websites, products, or offers for convenience. The presence of links does not imply that the Company owns, endorses, or controls everything on the endpoint. Users should review the provider, terms and conditions, security, and information transmitted when leaving Wanda. The Company may remove risky links or limit connections. The Company is not liable for all external providers but remains liable for their own actions and obligations under the law, including in cases involving links provided by the Company or its own representations.

26.2 If the system supports sharing or embedding YouTube videos or other services, the sharer must have the rights and comply with the terms of the source service, including the YouTube API Services Terms of Service, when using the relevant interface. Embedding does not grant the right to copy music, commercially edit, or claim that the company grants rights on behalf of the copyright holder. If the source service restricts access to or removes content, the company may cease displaying it in accordance with those rights and terms.

26.3 Users are prohibited from creating download links, payment links, or fake login pages to steal information. Reporting malicious links should be done through the Illegal Content and Rights Violation Reporting Policy or through security channels. Displaying off-system links in LIVE or virtual spaces is still subject to the same solicitation and data privacy laws as in a physical store.

27. Content you submitted, usage rights, and service improvement suggestions.

27.1 When submitting or publishing content, you warrant that you have the necessary rights, authority, and licenses to the images, sounds, music, product information, persons, and trademarks used. You are liable for the accuracy and legitimacy of your publication to the right of the owner. The owner retains rights to the work. The Company has a non-exclusive right, valid only in areas where service and network are required, and without additional charge for storage, technical reproduction, formatting, resizing, translation or functional subtitling, display, transmission, and formatting to your chosen service, security verification, user assistance, and evidence keeping. The Company may grant contractors or successors the right to perform specific functions under the same limitations. Technical adaptation does not constitute the right to create defamatory or misleading content or to misrepresent the creator's opinions.

27.2 Suggestions or ideas for improving the service that you voluntarily submit without a confidentiality agreement may be used to develop, produce, test, or market the service without incurring any obligation to pay or accept the work, unless otherwise agreed upon. You grant the right to use the necessary portion of the offer for such purposes non-exclusively and without additional compensation. The company or other person may develop similar things independently, and therefore you are not obligated not to develop similar things simply because you received the offer. However, this provision does not cover personal data, transaction data, confidential information obtained under a contract, or work submitted for consideration for limited purposes. The offer does not constitute a reason to claim ownership of the entire work.

27.3 Introducing products or public content within the system, creating previews, and displaying them through your chosen channels utilizes the rights under clause 27.1. External advertising campaigns, allowing other brands to use your work, creating image or voice imitations of individuals, or training AI for new purposes require additional rights and a broader legal basis; having an account or uploading images does not automatically grant you all rights.

27.4 When content is deleted or an account is closed, the Company will cease displaying and using the service to the extent possible, possibly retaining backup copies, proof of purchase, legally required disclosures, and agreed-upon campaign rights for the necessary period. The retention of proof of purchase does not extend to the reinstatement of advertising rights and must not invoke any waiver of rights or privacy privileges not exempted by law.

27.5 Creators must maintain account control and retain copies of their important work. The company does not guarantee the indefinite retention of all content. If information is necessary for buyer rights or disputes, the company will retain and provide access as required. The policy regarding retention of evidence and suspension of data deletion prevents sellers from deleting product pages or LIVE streams to alter previously used sales testimonials without a trace.

28. Third-party content and services.

28.1 Co-creators, vendors, hosts, or posters of information assume responsibility for the rights and facts contained within their publications. The Company does not verify every statement made and does not guarantee the accuracy of all user information, but will consider the notice, risks, and obligations required by law. Users should distinguish between advertising, buyer reviews, and official statements. Not all work displayed on the site constitutes an endorsement of Wanda or that the Company is always liable on behalf of publishers.

28.2 External products, widgets, websites, payment services, shipping, or offers are operated by their respective service providers and may have separate rights and conditions. You must obtain the necessary information before using them. The Company may terminate or remove links that are illegal or unsafe. The Company must manage its own listings. The Company's lack of control over external services does not exempt it from liability for any choices, information, or orders provided by the Company itself.

28.3 Partners or contractors who obtain the data must fulfill their obligations under the External Service Provider and Data Processor Terms and Data Agreements. Being named as a partner does not grant the right to use the Buyer's data with other businesses, transfer funds on behalf of the Company, or offer loans and investments in Wanda's name without authorization.

29 customer testimonials

29.1 You warrant that you have the capacity and authority to conduct transactions, including consent or representation when necessary; that the information provided is truthful and that you have the right to use the account, payment methods, products, and related content; that you will use the services in accordance with the contract and the law; and that you are not a person or conducting transactions prohibited by any sanctions binding on the Company, the Service Provider, or the Transaction. The Company may inspect and request additional information as necessary. A fixed list of countries, which may become outdated, is not required in lieu of verifying actual prohibitions.

29.2 Legal representatives must be authorized and keep information on authorized persons or beneficiaries up-to-date. The use of the company seal, company email, or assistant account does not necessarily prove authority in all matters. The company may request verification to prevent being bound by unauthorized persons.

29.3 You must not claim that identity verification, store signage, or advertising purchases constitute a government license, product endorsement, or guarantee of profits from Wanda. Violations of such endorsements may lead to measures under Article 7 and related liability.

30. Fraud, Irregular Transactions, and Risk Limitation.

30.1 Where there is reasonable cause to believe that an account or transaction may be fraudulent, impersonated, used an unauthorized payment method, or is at risk of default, denial of payment, and damages, the Company may request confirmation, suspend transactions, restrict functions, withhold specific related benefits, reject new transactions, or coordinate with service providers to suspend or pay funds in accordance with their authority. Any holding or transfer of funds must be based on applicable laws, contracts, and orders. This provision shall not automatically create a right to hold funds or comply with foreign orders that are not yet enforceable. The amount and duration of limits must be proportionate to the risk, be recorded and reviewed, and not forfeit every transaction due to suspicion.

“Chargeback” refers to a request from a cardholder or authorized person to dispute a transaction with the card issuer or service provider. An “internal request” is an objection or refund sent directly to Wanda. “Reversal of transaction” refers to a refund or adjustment of funds due to reasons such as incorrect payment, duplicate payment, unauthorized payer, bank cancellation, or payment received in breach of contract with a reclaimable basis. Simply disputeing the transaction does not automatically grant the funds to the company; proof of basis and disclosure of publicly available information are required. See Fraud Prevention and Abnormal Transaction Practices and Merchant Payment, Fees, and Charges Policy.

30.2 Risky behaviors include linked accounts creating fake orders, forged slips or proof of shipment, repeated coupon usage, manipulating reviews, unusually changing payment accounts, sending cashback links, evading product categories with deceptive language, and soliciting payments outside of established systems. The use of a shared home or network is insufficient to determine fraud in itself; a review of conflicting information or substantive statements is also necessary.

30.3 Parties involved must jointly submit evidence within the notified timeframe and within the payment network limitations. Deductions, refunds, or dispute settlements shall be based on the disclosed circumstances and agreements. The seller shall not indemnify the company for any wrongdoing. The buyer shall not receive duplicate compensation from multiple sources for a single damage.

30.4 The Company may retain evidence, suspend the deletion of information related to the incident, and notify the relevant authorities or service providers as required by law, limiting information as necessary. Internal detection details are not classified and are not required to be disclosed in a way that could circumvent measures. Affected parties still have the right to appeal under the Enforcement, Complaints, and Appeals Policy.

30.5 When the suspension period ends or the undisputed balance can be separated, the restrictions must be lifted or payments coordinated according to the roles without delay. Closing the account does not replace a ruling that all funds must be forfeited, and does not negate the company's obligation to repay.

31. Indemnification and Third-Party Claims

31.1 Users, sellers, creators, and partners are responsible for damage caused by their own acts or content that are unlawful, infringe rights, provide false information, constitute fraud, or violate effective agreements. If this causes the Company, its directors, officers, employees, agents, or other entitled parties to face claims or expenses, the person responsible must compensate only to the extent supported by law and a valid contract, including reasonable costs of prevention, investigation, mitigation, and defending claims. Ordinary transactions, participation in programs, or use of the service do not create an obligation to compensate for all acts of the Company, and the Company's own fault must not be shifted to users beyond a proper basis.

31.2 Upon receiving a claim for which a trading partner may be liable, the Company will provide disclosed information, give the trading partner the opportunity to submit evidence, and participate in defending their rights to the extent appropriate. Compromises that create obligations or admit liability to the trading partner must involve reasonable participation, unless there is a legitimate duty or urgent reason, and must not create unnecessary burdens that are then demanded entirely from others.

31.3 Any claim for fines, attorney fees, damages, or deductions must be based on reason and evidence, must not exceed the amount of damages for which liability has been determined, and Article 12 must be used in conjunction. Consumers are not obligated to reimburse all general system operating costs simply because they have an account. The legal rights of third parties remain intact.

32. Non-enforceable separation.

32.1 If any provision is unlawful, void, or unenforceable, its effect shall be limited to that part, and the other provisions shall remain in force to the extent they can be separated consistently with law and fairness. Unenforceability in one jurisdiction does not necessarily require removing a provision that is valid in another jurisdiction. It does not, however, entitle the Company to unilaterally impose replacement obligations retroactively or make an unfair provision effective merely by declaring it severable.

33. Laws and Dispute Resolution

33.1 These Terms and Conditions apply to Thai law in respect of the Services and the Contracting Parties, maintaining the applicable laws governing the entitled parties. Conflict of Laws does not provide grounds for avoiding the unavoidable limitations of rights. The International Sales Convention, the CISG, or the UCITA Principles are not included as Terms of Service merely because they are mentioned, except as required by law or specific agreements.

33.2 The parties may voluntarily negotiate or settle beforehand, without being forced to wait until the legal deadline. Consumers can still use the court with jurisdiction, file complaints with agencies, or request expedited measures. Internal company decisions are not binding on the court to accept those facts.

33.3 Business partners may agree on separate, express arbitration. If selecting the THAC Arbitration Institute in Thailand, the agreed rules shall apply, with one arbitrator and the Thai language, unless otherwise agreed. This general provision does not obligate consumers to waive their rights in court or statutory complaints and does not create an acceptance of an arbitration that never occurred.

33.4 The Thai language is the primary version of the service under these Terms. Translations are for informational purposes only. In case of discrepancies, please refer to the Thai text of the declaration and the proper intent of the agreement, and do not use inaccuracies in the translation to diminish the rights legally granted to the user.

34. General Agreements and Contact.

34.1 The Company reserves all rights to its services, software, content, and operations not expressly provided, subject to the laws and rights of other copyright holders. The omission of any usage instructions does not constitute permission to use the Company's assets beyond its rights.

34.2 The Company may amend these Terms when its business, services, legal, or risk changes. The version number, announcement date, effective date, substance of the change, and method of accessing the original version must be specified. Substantive changes must be notified or subject to public hearing and acceptance in accordance with applicable law. No debt shall be increased, agreed prices shall be altered, or rights shall be unilaterally revoked retroactively without justification. In cases of legal or security urgency, changes shall be limited to what is necessary and reasons shall be reported. Continued use may only signify acceptance as permitted by law and does not replace separate consent.

34.3 The Company may partially suspend services for maintenance, error correction, or damage prevention, providing advance notice when planned and offering alternative channels for existing requests or transactions as appropriate. Disruptions do not erase balances, orders, or evidence. If they affect internal service schedules, leniency should be considered on a case-by-case basis. Force majeure only affects duties actually disrupted; damages must be mitigated, and the obligation to issue refunds, as automatically required by law, must not be waived. The termination of core services must manage notification of transactions, balances, and data as required; this does not constitute a website closure and the termination of obligations.

34.4 You do not transfer accounts, rights, or obligations to others without using authorized methods. Changes to store ownership require re-examination. The Company may restructure or transfer rights and obligations in accordance with laws and agreements without reducing existing, non-restrictive rights, and must notify the service provider or data controller when required.

34.5 Use of the service does not automatically create partnerships, joint ventures, employer-employee relationships, or agent-principals between the Company and users, vendors, creators, or partners, unless specifically agreed upon or mandated by law in the course of actual operation. Such individuals have no right to incur debt, receive payments, or make guarantees on behalf of the Company beyond their authorized authority.

34.6 Failure to exercise an right or granting a waiver once does not constitute a waiver of rights on subsequent occasions, unless there is a clear and proper expression of intent. Extending the deadline for some individuals based on the circumstances does not automatically necessitate granting waivers to all individuals without considering the facts, but the measures taken must be lawful and non-discriminatory.

34.7 This Agreement is intended to define the rights of users in relation to the Company based on their roles. None of the affiliated companies, shareholders, or business partners are automatically parties to the agreement or beneficiaries. The right to indemnify those harmed under Article 31 applies only to the extent it is based on, and does not preclude the rights of third parties directly provided for by law.

34.8 The core terms and conditions, together with the specific documents properly adopted, constitute the Agreement on Services to the extent necessary. Where there are discrepancies in wording, the law precedent and the specific provisions applicable to that matter shall prevail. No new draft or internal manual shall alter the original Transaction Agreement. The complete specification of the Agreement shall not omit any advertising, representations, or evidence legally required to prove otherwise, and shall not compel the User to waive any rights against fraud or promises for which the Company is liable.

34.9 Those involved must not give or accept bribes, corrupt benefits, or false documents to open a store, remove measures, provide confidential information, or conduct transactions. They must comply with Thai anti-corruption laws and any applicable international laws relating to the individual or transaction, which may include laws of the United Kingdom, the United States, or Singapore where conditions are met. It is not assumed that all laws apply to everyone simply because they are mentioned by name.

34.10 Questions, requests, and notices must be sent to Wanda Sphere Co., Ltd., the operator of Wanda MarketVerse, through the official channels displayed on the Contact Us page or in the Help menu. Requests for personal information should use the channels specified in the Privacy Policy. The company must display its verified registration number, address, and recipient name before publication. The contact information displayed must be through channels the company is authorized and prepared to use. In case of a primary system failure, an alternative contact method must be provided as stated. Passwords or OTPs shall not be used as a condition for accepting requests.

34.11 Notifications sent via email, app, or system must consider proof of access and the format required by law. Delivery is not considered complete if the system bounces back or it becomes apparent that there is no recipient. Users should update their contact information correctly. Service notifications are not marketing subscriptions.

34.12 The document registry links the entire editable document and a PDF of 35 other policy documents for traceability. Internal document links are for authorized users only and do not authorize the public disclosure of detection procedures or personal data. Linking documents does not change the draft, approved, or effective date of each document, and does not open services that do not yet have a supporting structure.

35 Additional Terms and Conditions of Wanda MarketVerse

35.1 Wanda uses an Entertainment Commerce approach to connect products, stores, content, and activities with transactions, but purchase and payment contracts must go through verifiable records. Fun, virtual experiences, interactions with a host, or participation in activities do not surpass purchase consent, do not create debt, and do not change the seller without the user's knowledge.

35.2 Virtual Walk Mode: If enabled, specific time, area, equipment, access, and activity rules will apply. Approaching a booth, tapping a product, chatting, reacting, or visiting does not constitute an order. Price and terms must be seen before confirmation. If the store image or display differs from the order, the information must be clarified to the buyer before binding the transaction. Do not misrepresent products using simulated images or provide warranties without adequate information.

35.3 Live sellers and hosts must display verifiable offers, not create fake quantities, misleading countdowns, lie about sales figures, or cancel guaranteed prices without justifiable reason. Sales via voice calls must be linked to products or items in the system; transfers via the host's name or personal QR code are prohibited. Recording, clipping, and use of music must be in accordance with the Live Host Terms and Media Rights and Clause 27.

35.4 Affiliate creators or V2V sales partners must obtain program eligibility and agreements before receiving compensation. They must disclose fees, commissions, free products, or benefits that influence purchasing decisions. Claiming to be an agent receiving payments or guaranteeing benefits on behalf of the company is prohibited. Guaranteed income is not guaranteed upon application. See the Wanda Affiliate Program Agreement and the Advertising, Sponsorship, and Compensation Disclosure Policy.

35.5 Partner compensation is generated from qualifying transactions, not solely from clicks or sign-ups, unless the program specifies otherwise. The calculation base, confirmation time, taxes, return procedures, fraud, and balance adjustments must be clearly shown. Click manipulation, trading with controlled accounts to receive rewards, or creating illegal online networks to earn money through recruiting instead of legitimate sales is strictly prohibited.

35.6 Activities, games, missions, and benefits must have their rules, eligibility, prizes, costs, and cancellation details clearly stated before participation. Minors must be protected according to their age. Products must not be designed to solicit payments for gambling, fundraising, or winning opportunities that constitute gambling without legal basis. Winning a game does not automatically constitute an agreement to purchase other goods.

35.7 Digital gifts, points, credits, and wallets must use the Digital Gifts, Points, Credits, and Wallets framework and clauses 10–15. They must distinguish between free gifts, rights to purchase with money, and hosted income. Users must be aware of their rights to return or withdraw, liability, and protection of minors. The names of gifts or points must not be used to conceal deposits, payments, or investments.

35.8 Live auctions or bidding, according to the terms and conditions of live auctions and bidding, are not included in the standard service and will not be enabled simply because documentation is prepared. Specific formats and requirements must be in place before enabling them. Live pricing or games do not create an auction obligation, and users do not accept this. Mentions of future functions do not guarantee their availability.

35.9 AI may assist in recommending, translating, transcribing, creating media, or filtering content when the company opens and notifies as required. Data control, intellectual property rights, and channels for correcting errors must be in accordance with the AI ​​and automation policy. Creating fake reviews, misleading product images, unauthorized use of audio or video, or unverified claims of product efficacy is prohibited. Those affected by automated systems must have a mechanism for submitting feedback for review in accordance with the enforcement, complaint, and appeal policies.

35.10 The system should store evidence of the information the buyer saw at the confirmation point, including price, type, model, time, seller, and rights exercised, in accordance with the acceptance criteria and evidence retention standards. If a problem occurs in a LIVE or virtual area, the incident should be linked to the order number and actual evidence. Changing the storefront, video clips, or media afterward does not arbitrarily alter the original agreement.

35.11 Expanding into independent service, event, or custom-made product categories requires verification of the service provider, liability, delivery, and return policies to ensure suitability for the task before launch. Parcel delivery rules may not be used as a substitute for all services. The Company may suspend or restrict the launch of risky categories to protect buyers and ensure compliance with supplementary service and feature terms, custom product and design approval terms, and prohibited and controlled product policies.

35.12 Internal guidelines are used to govern officials according to their roles, such as guidelines for evaluating and overseeing digital platform services, platform law, fraud prevention and irregular transaction practices, fraud procedures, data breach procedures and claims, and requirements for external service providers and data processors, data and evidence retention and deletion policies, and guidelines prohibiting the granting of rights to alter contracts, receive payments, retain data, or disclose information beyond legal limits, and not granting certification from government agencies solely based on evaluation documents.

There are 35 more related Wanda registry documents.

This register links each document to the Wanda MarketVerse Term of Service for draft review and compliance checks. Linking documents does not make drafts binding, does not change the approval status or start date, and does not enable unpublished functionality. Internal control documents are accessible only to authorized users and are not confidential user agreements.

Agreement for the seller.

Type: Policy or terms and conditions related to users.

Editable document: Seller Agreement  |  Latest PDF version of the Seller Agreement.

Policy on Prohibited and Controlled Goods

Type: Policy or terms and conditions related to users.

Editable document: Policy on Prohibited and Controlled Goods  |  Latest PDF version of the Policy on Prohibited and Controlled Goods.

Community guidelines, videos, and live streaming.

Type: Policy or terms and conditions related to users.

Editable documents: Community Guidelines, Videos, and Live Streaming  |  Latest PDF version of Community Guidelines, Videos, and Live Streaming.

Cancellation, Return, and Refund Policy

Type: Policy or terms and conditions related to users.

Editable document: Cancellation, Return, and Refund Policy  |  Latest PDF version of the Cancellation, Return, and Refund Policy.

Payment policies, fees, and store payments.

Type: Policy or terms and conditions related to users.

Editable document: Payment Policy, Fees, and Merchant Payments  |  Latest PDF version: Payment Policy, Fees, and Merchant Payments

Privacy Policy

Type: Policy or terms and conditions related to users.

Editable document: Privacy Policy  |  Latest PDF version of the Privacy Policy

Cookie policy and privacy settings.

Type: Policy or terms and conditions related to users.

Editable document: Cookie Policy and Privacy Settings  |  Latest PDF version of Cookie Policy and Privacy Settings

Policy for reporting illegal content and human rights violations.

Type: Policy or terms and conditions related to users.

Editable document: Policy for reporting illegal content and rights violations  |  Latest PDF version: Policy for reporting illegal content and rights violations

Enforcement, Complaints, and Appeals Policy

Type: Policy or terms and conditions related to users.

Editable document: Enforcement, Complaints, and Appeals Policy  |  Latest PDF version: Enforcement, Complaints, and Appeals Policy

Wanda Affiliate Program Agreement

Type: Specific requirements based on the service or activity.

Editable document: Wanda Affiliate Program Agreement  |  Latest PDF version of the Wanda Affiliate Program Agreement.

Terms and conditions for custom orders and approval.

Type: Specific requirements based on the service or activity.

Editable document: Custom Order Terms and Conditions and Approval Process  |  Latest PDF version of Custom Order Terms and Conditions and Approval Process

Terms and conditions for coupons, promotions, and events.

Type: Specific requirements based on the service or activity.

Editable document: Terms and Conditions for Coupons, Promotions, and Events  |  Latest PDF version of Terms and Conditions for Coupons, Promotions, and Events.

Tax policies and documentation for business partners.

Type: Policy or terms and conditions related to users.

Editable document: Tax Policy and Documents for Business Partners  |  Latest PDF version of Tax Policy and Documents for Business Partners.

Policies on the use of AI and automation.

Type: Specific requirements based on the service or activity.

Editable document: AI and Automation Policy  |  Latest PDF version of the AI ​​and Automation Policy.

Terms of service and specific features.

Type: Specific requirements based on the service or activity.

Editable document: Terms of Service and Specific Features  |  Latest PDF version of Terms of Service and Specific Features.

Guidelines for the Assessment and Regulation of Digital Platform Services.

Type of document: Internal control documents or guidelines.

Editable document: Digital Platform Service Assessment and Governance Guidelines  |  Latest PDF version: Digital Platform Service Assessment and Governance Guidelines

Seller Identity Verification Guidelines

Type of document: Internal control documents or guidelines.

Editable document: Vendor Identity Verification Guidelines  |  Latest PDF version of Vendor Identity Verification Guidelines.

Product and advertising data standards.

Type: Policy or terms and conditions related to users.

Editable document: Product Data and Advertising Standards  |  Latest PDF version of Product Data and Advertising Standards

Safety and product recall guidelines.

Type of document: Internal control documents or guidelines.

Editable document: Safety and Product Recall Guidelines  |  Latest PDF version of Safety and Product Recall Guidelines.

Shipping standards and proof of delivery.

Type: Policy or terms and conditions related to users.

Editable document: Shipping Standards and Proof of Delivery  |  Latest PDF version of Shipping Standards and Proof of Delivery

Product Warranty and Remedy Policy

Type: Policy or terms and conditions related to users.

Editable document: Product Issues, Warranty, and Remedies  |  Latest PDF version of Product Issues, Warranty, and Remedies.

Guidelines for preventing fraud and suspicious transactions.

Type of document: Internal control documents or guidelines.

Editable document: Fraud Prevention and Reporting of Irregular Transactions Guidelines  |  Latest PDF version of Fraud Prevention and Reporting of Irregular Transactions Guidelines

The rule prohibits soliciting outside of the platform.

Type: Policy or terms and conditions related to users.

Editable document: Rules prohibiting off-platform solicitation  |  Latest PDF version of the Rules prohibiting off-platform solicitation.

Review and rating credibility policy.

Type: Policy or terms and conditions related to users.

Editable document: Review and Rating Trust Policy  |  Latest PDF version: Review and Rating Trust Policy

Advertising, sponsorship, and compensation disclosure policies.

Type: Specific requirements based on the service or activity.

Editable document: Advertising, Sponsorship, and Compensation Disclosure Policy  |  Latest PDF version of the Advertising, Sponsorship, and Compensation Disclosure Policy.

Rules for messaging and communication between users.

Type: Policy or terms and conditions related to users.

Editable document: Rules for messaging and communication between users  |  Latest PDF version of Rules for messaging and communication between users.

Acceptance standards and evidence retention procedures.

Type: Policy or terms and conditions related to users.

Editable document: Acceptance Standards and Record Keeping Procedures  |  Latest PDF version of Acceptance Standards and Record Keeping Procedures

Account and system security policy.

Type: Policy or terms and conditions related to users.

Editable document: Account and System Security Policy  |  Latest PDF version of Account and System Security Policy

Data breach procedures and claims process.

Type of document: Internal control documents or guidelines.

Editable document: Data Breach Procedures and Claims Form  |  Latest PDF version of Data Breach Procedures and Claims Form

Policy for retaining evidence and suspending data deletion.

Type of document: Internal control documents or guidelines.

Editable document: Policy on Recording Evidence and Suspension of Data Deletion  |  Latest PDF version of the Policy on Recording Evidence and Suspension of Data Deletion.

Minors and age-based access.

Type: Policy or terms and conditions related to users.

Editable document: Minors and Age-Related Access  |  Latest PDF version: Minors and Age-Related Access

Requirements for external service providers and data processors.

Type of document: Internal control documents or guidelines.

Editable document: External Service Provider and Data Processor Terms  |  Latest PDF version: External Service Provider and Data Processor Terms

Live Hosting Requirements and Media Rights

Type: Policy or terms and conditions related to users.

Editable document: Live Hosting Terms and Media Rights  |  Latest PDF version: Live Hosting Terms and Media Rights

Terms and conditions of the auction and live bidding.

Type: Not enabled

Editable document: Terms of Auction and Live Bidding  |  Latest PDF version of Terms of Auction and Live Bidding

Terms and conditions for digital gifts, points, credits, and wallets.

Type: Specific requirements based on the service or activity.

Editable document: Terms and Conditions for Digital Gifts, Points, Credits, and Wallets  |  Latest PDF version of Terms and Conditions for Digital Gifts, Points, Credits, and Wallets.

Document status

V6.1 DRAFT - Revised version. Not yet published. References to documents or functions in these Terms do not change the approval status or effective date of such document. Confirmed effective dates and contact information will be provided prior to publication in accordance with Section 34 and the Acceptance of Requirements and Retention Standards.

Revised version dated October 26, 2026.